Shipping & Return Policy
PRODUCT AVAILABILITY; PRICES; ORDERS: All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices for our products are subject to change, at SoCal Farmz discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges. We do not charge, and you are solely responsible, for taxes and duties of any sort. We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.
If your purchase is in “Backorder” status, or there is some other delay, you will be notified within 48 hours of your purchase.
PAYMENT METHODS. For online orders, we accept payment by Visa, Mastercard, and American Express. If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee by your credit card provider; you are solely responsible for the payment of any such fees. SoCal Farmz is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.
CREDIT CARD PROCESSING:
In rare cases, your credit card company might flag your transaction as suspicious. If your card is declined, we suggest you call your credit card company and/or bank to clear the transaction and then place a new order.
SHIPPING: We generally ship all retail items within 1 to 3 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through whichever service is best for price and speedy delivery. Examples of services we may use for your order are: USPS, UPS, FedEx, and DHL.
Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we may accommodate these requests if you place your order by phone at the number given on our website.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. SoCal Farmz is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), SoCal Farmz will not be responsible if the tracking information says the package was “delivered,” which means the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
PRODUCT DEFECTS & DAMAGED PACKAGES: For a damaged package, notify the courier service immediately. We allow 48 hours from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the two-day window, it is understood that the package and products were in good condition upon delivery.
RETURNS/REFUNDS:
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Part of our refund process is for you to return the unused portion of the product. Please contact the number or email given on our website and one of our Customer Care Representatives would be happy to assist you.
Limited to one return or exchange per customer. We do not take returns based on taste. We typically process approved return/refund requests within 3-5 business days